Returns Policy
At Artbox Direct, customer satisfaction is our priority. We want you to feel confident and happy with your purchase. However, given the nature of digital products, traditional returns or refunds are generally not possible once the files have been downloaded. This is a common practice with digital items, as they are instantly accessible and retainable.
That said, we believe in fairness and good faith when it comes to our customers. That’s why we proudly offer a 90-day refund guarantee on all purchases. If you experience any issues with your order, or if you believe there was an error in your purchase, we are here to help.
Refunds on Digital Products
Due to the instant nature of digital files, refunds are typically unavailable after the download is complete. However, we understand that sometimes things don’t go as planned, and you may experience technical difficulties or errors in your order. If that’s the case, please reach out to us within 90 days of your purchase, and we will work with you to find a satisfactory solution.
How to Request a Refund
If you believe there was a mistake or you’ve encountered an issue with your order, please don’t hesitate to get in touch with us. Simply fill out our Contact Form, provide the details of your purchase and the issue you’re experiencing, and we’ll get back to you as soon as possible.
Our team will review your case and do everything we can to resolve the situation promptly, whether that means offering a replacement file, providing additional technical support, or, in rare cases, processing a refund. Each request will be handled on a case-by-case basis to ensure that we find the best solution for you.
Possible Reasons for Refund Requests:
- File Corruption: If your downloaded file is corrupted or incomplete.
- Incorrect Order: You believe you received the wrong product.
- Compatibility Issues: The product is not functioning as expected with your software or device.
When Refunds May Not Be Possible:
- Change of Mind: Unfortunately, we cannot offer refunds if you simply change your mind after downloading the product.
- Improper Use: If the product isn’t working as intended due to misuse or failure to follow instructions, a refund may not be available. We aim to offer flexibility where possible and are happy to discuss your concerns to find a fair outcome.
Our Commitment to You
At Artbox Direct, we are passionate about delivering high-quality digital products and providing a smooth, reliable customer experience. Our 90-day refund policy is part of that commitment, giving you peace of mind when shopping with us. We believe that when we put our customers first, it benefits everyone involved.
If you have any questions or concerns, please don’t hesitate to contact us via the Contact Form below, and a member of the team will be in touch to assist you.
Thank you for choosing Artbox Direct!
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41 Front Street, Shotley Bridge, County Durham DH8 0HQ. - +44 (0)7846 105015